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I very much enjoyed speaking with you on the phone about the animal problem in my ceiling. You not only explained how your company works, but the fact that you close up any potential entry areas and guarantee your work made me feel I had chosen the right company.
Your technician, Russell, politely called ahead to let me know when he would arrive within the time window we had predetermined. Upon arrival, Russell surveyed my raccoon and squirrel problem, then explained to me how he was going to handle it. He was very thorough and maintained phone contact with me to keep apprise of the situation. Additionally, he made several trips back to check the progress and then finish the job.
He also pointed out that my kitchen exhaust had no cover on it, and he took care of that issue as well. Which was very helpful, because I would have felt awful if I had accidentally smoked a nest of baby birds.
Thank you for your service. I will certainly recommend your company to anyone I know who has a wild animal control animal issue. Thank again.
Sincerely,
KT (Kathleen) Robeson
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